We take the feedback and complaints of our customers very seriously and respond them as early as possible. Please send your complaints using ""contact form" from contact us page and we will forward them to your chosen service provider or you can send them your complaint directly. The www.compareairportparkingdeals.co.uk is the booking agent and is liable for the payments and "car parking" booking procedures but cannot be held the responsible of complaints against any car loss, damages, service delays. A customer"s contract is directly with the car park and any issues that may arise should be dealt with the service provider directly.